Configure cPanel DNS Settings

Configure MX Records for Email Delivery – cPanel

If your domain’s DNS Manager is hosted with cPanel, follow the steps below to add MX records for your Domain for email delivery.

To manage your MX record:

  1. Login to your cPanel Account.
  2. Locate the DNS Zone Editor option under Domains to add the MX Records.
  3. Across the relevant domain, select the MX Record option.
  4. Complete the following fields:
      • In Priority field, enter 10
      • In the Destination field, enter mx.caribonix.com.cust.a.hostedemail.com.
  5.  Now click Add an MX Record.
Note: The instructions provided above may vary slightly. The dot(.) at the end of the MX record is optional. This depends on your domain DNS provider. We recommend you to go through your DNS provider’s support documentation for the exact method to add the MX entries.

You have successfully added MX records for your cPanel hosted domain. You can check the MX records with the third party tool www.mxtoolbox.com.

Note: This update may take from a few minutes or up to 72 hours to take effect (depending on your domain name registrar). After some time, you can check the MX records with www.mxtoolbox.com

Important Points:

  • Ensure that you have deleted all the MX records related to your previous email provider. Any other existing MX record will conflict with Caribonix Mail, affect email delivery and result in permanent loss of emails delivered.
  • The MX Caribonix that should be returned when you check in www.mxtoolbox.com should be
    • mx.caribonix.com.cust.a.hostedemail.com