Website Maintenance Support: Exclusions and Ineligible Businesses
Our commitment to providing top-notch website maintenance services is unwavering. However, there are certain tasks and business types that fall outside the scope of our service. Please review the following list to understand what is not included or performed.
Maintenance Tasks Not Included:
Note: The lists below are not intended to be exhaustive. We reserve the right to determine our ability to provide professional services on a site-by-site basis and the right to modify the list of excluded industries/types of sites at any time.
- Custom Coding or Development Work
- Adding New or Custom Functionality/Code to Plugins, Themes, or the Website
- Introducing New or Custom Design Layouts
- Individual Product Addition for WooCommerce
- Boosting Page Ranks (Refer to Our SEO Service)
- Building a New Website (Check Our Professional Website Design Service)
- Content Creation (Refer to Our Content Production Service)
- Backlink Building (Refer to Our SEO Service)
- DNS Configuration (If Domain Name Is Not Registered with Us)
- SSL Configuration (If Not Provided by Caribonix or Covered by Premium Plan)
- Theme Configuration (Setup Requires Our Website Design Service)
- Consulting
- Google Business/Profile Listing Creation
- Plugin Development
- Graphics Creation or Image Purchasing
- Page Template Creation in Third-Party Tools
- Custom SEO Work (Refer to Our SEO Service)
- Design Suggestions
- WooCommerce Extension Bug Fixes and Conflict Resolution
- Traffic Increase Strategies
- Mobile-Responsiveness Enhancement
- Multisite Support
- Paid Marketing
- Payment Gateway Setup
- Services for Pre-5.0 WordPress Versions (Except Updates)
- Theme Recommendations
- Removal of Theme Customizations
- Research on Previous Theme Customizations
- Resolving WooCommerce-Theme Conflicts
- Email Account Setup (Refer to Our Professional Email for Business Service)
- Third-Party Tools, Products, Services, Software Setup, and Configuration
- Sites with Explicit Content
- WordPress.com or Rainmaker Platform Hosted Sites
- Staging Site Support (Requires Separate Subscription)
- Non-WordPress to WordPress Migration
- Highly Customized Theme/Template Updates
- Customized WooCommerce Updates
- Work on Compromised/Hacked Websites (Premium Plan Required)
Ineligible Businesses and Sites:
We aim to empower small businesses in their online endeavors. However, there are certain businesses we do not cater to:
Eligible Sites/Stores Must:
- Comply with All Local Laws and Regulations
- Adhere to all Shipping Companies (USPS, UPS, FEDEX, DHL, etc.) Mailing Guidelines
Prohibited Sites/Stores:
- Illegal Items or Items Encouraging Illegal Activities
- Controlled Substances and Illegal Drugs
- Sale of Electronic Nicotine Delivery Systems (ENDS)
- Adult Content and Services
- Credit/Debit Cards, Domain Names, Stolen/Unauthorized Items
- CPSC Recalled Products
- Content Inciting Hatred or Discrimination
- Sale of Weapons, Gunpowder, and Explosives
We appreciate your understanding regarding these limitations and restrictions. Should you have any questions or need further clarification, feel free to reach out to our support team.