Website Maintenance Support Task Not Included
The following are website maintenance service jobs/tasks that are NOT included or will NOT be performed:
Note: The lists below are not intended to be exhaustive. We reserve the right to determine our ability to provide professional services on a site-by-site basis and the right to modify the list of excluded industries/types of sites at any time.
- Providing any custom coding or development
- Add new or custom functionality/code to plugins, themes
- Add new or custom functionality/code to the website
- Add new or custom design layouts to the website
- Add individual products for WooCommerce
- Boost page ranks
- Build a new website (Please see our Professional Website Design Service for this)
- Build content
- Building site backlinks (Please see our SEO service for this)
- Configure DNS (If a domain name is not registered with us)
- Configure SSL (If web hosting is not provided by us or your website maintenance plan is not “Premium”)
- Configure a new theme (We will install a new theme, but the setup/configuration will need to require our Website Design Service)
- Consulting
- Create a Google Business/Profile listing
- Create a plugin
- Create graphics or images
- Create page templates in LeadPages
- Custom SEO Work (Adding Keywords, Descriptions to Pages. etc.) (Please see our SEO service for this)
- Design work such as content building and appearance suggestions
- Fix WooCommerce extension bugs and conflicts
- Increasing site traffic
- Make non-mobile-responsive site mobile-responsive
- Multisite support
- Paid marketing
- Payment gateway configuration
- Perform services on sites using versions released prior to 4.0, other than to update them to the latest version (Please note: version updates may cause incompatibility issues with themes, plugins, etc.)
- Recommend a theme
- Remove theme customizations
- Research previous theme customizations
- Resolve WooCommerce conflict with the theme
- Set up email accounts (Please see our Professional Email for Business service for this)
- Set up a new theme (Please see our Professional Website Design Service for this)
- Set up templates for specific pages
- Sites containing explicit contents
- Sites hosted by WordPress.com or using Rainmaker Platform
- Staging sites require a separate subscription (requires Managed WordPress Hosting “Pro” or “Growth” plan)
- Transfer a non-WP site to WordPress
- Update a highly customized theme or template
- Update customized WooCommerce
- Work on compromised/hacked websites (requires “Premium” plan)
- Work on sites for ineligible businesses (see below)
Ineligible businesses and sites
Our goal is to help small businesses succeed online. For those customers looking for professional help, we offer ‘do-it-for-me’ services to help manage their WordPress websites. While our skills are broad, there are a few types of businesses we do not build or manage sites for.
Sites/Stores Must:
- Be appropriately licensed and compliant with all local laws for the jurisdictions in which they do business.
- Adhere to mailing guidelines and policies set forth by the USPS and/or respective shipping companies.
Prohibited Sites/Stores:
- Illegal items and items that encourage, promote, facilitate, or instruct others to engage in illegal activity
- Controlled substances and illegal drugs (including prescription drugs)
This includes but is not limited to, items used to manufacture controlled substances and/or drug paraphernalia. (See below for Marijuana themed allowances.) - Sale or advertisement of electronic cigarettes (“e-cigarettes”) and Electronic Nicotine Delivery Systems (including, e-hookah, vape pens, advanced refillable personal vaporizers, and electronic pipes) (collectively referred to as “ENDS”) pre-loaded with tobacco or a tobacco-derived substance.
- Adult sites and services, and related offensive material such as pornography and escort sites (See below for Adult-themed allowances.)
- Credit or debit cards (active or inactive)
- Domain names
- Sites selling stolen or unauthorized items, including counterfeit products such as copies of movies (VHS, DVD, etc.), software, and other trademarks
- Products that have been recalled by the Consumer Product Safety Commission (CPSC)
- Hatred & Intolerance: We do not allow the promotion of content that incites or endorses hatred against others. Content that inappropriately discriminates against a person or group or that seeks to intimidate, exploit, or humiliate others.
- Sale of weapons, gunpowder, and other explosives.