There’s nothing more frustrating than when something goes wrong or not as expected. If you get stuck with your WordPress site, contact our experts. They’re here to help and can quickly get you back on track. Note: Certain items vary based on selected Maintenance Plans.
Not sure what to request? That’s OK, just contact our support and we can assist.
How we can help & support you?
Provide Peace of Mind
- Daily offsite backups
- Restore your website
- Create a child theme
- Affordable fixed pricing
- Dedicated WordPress experts
Application Issues
| Troubleshoot and fix theme errors in WordPress | This service includes:
- Enable logs and/or WordPress debug mode to diagnose the issue
- Attempt to resolve the issue if the website or logs reveal a theme related error
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| Troubleshoot and fix contact form errors | This service includes:
- Troubleshoot and fix issues for contact forms
- Configure the proper mail settings in a contact forms
- Ensure the proper short code has been placed on your contact page
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| Fix database connection strings | This service includes:
- Update database connection information in WordPress configuration
- Reconnect a WordPress database and files
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| Unable to sign in to WordPress | This service includes:
- Troubleshoot issues preventing a login to the WP Admin dashboard
- Fix login issues. Examples:
- Update a user’s email address, so a password reset is possible
- Correct an admin user’s privileges
- Create a new Admin user
- Reset failed login attempts
- Disable plugins preventing login
- Remove unwanted users
- Replace missing wp_users database table
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| Troubleshoot and fix WordPress image issues | This service includes:
- Troubleshoot and fix issues preventing images and thumbnails from properly displaying
- The missing images must be provided, or already be uploaded on the hosting account
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| Troubleshoot and fix a media upload error in WordPress | This service includes:
- Diagnose and fix errors when uploading media within WordPress Dashboard
- Diagnose and fix issues preventing media from properly displaying in the WordPress library
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| Troubleshoot and fix 404 error, broken links, or redirect issues | This service includes:
- Run a scan to identify broken links.
- Attempt to fix the root cause of broken internal links.
- Unlink and list external broken links (if any).
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| Troubleshoot and fix WordPress core file errors | This service includes:
- Troubleshoot issues related to the WordPress Core files
- Fix Core file issues. Examples:
- Correct failed WordPress version updates
- Replace WordPress core files
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| Troubleshoot and fix a WordPress “white screen of death” | This service includes:
- Troubleshoot and fix a WordPress site that resolves to a blank white page
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| Troubleshoot and fix a WordPress internal server error | This service includes:
- Troubleshoot and fix a WordPress site that resolves to a 500 Internal Server Error
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Appearance
| Customize a theme in WordPress | This service includes:
- Fix text formatting/alignment
- Update text (phone number, address, company name, etc)
- Swap images
- Add plugin shortcode or google analytics tracking ID to a page
- Modify 1 of the following for a theme:
- Header
- Sidebar
- CSS
- Background
- Menu
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| Change a page element in WordPress | This service includes:
- Add, remove or replace text, a picture or a link
- Add, remove or replace social media icons
- Add, remove or replace a newsletter opt-in
- Add or remove an author box to the blog posts
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| Add a favicon to your WordPress site | This service includes:
- Add a Favicon using the provided image
- Convert image to proper format
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Reporting
| Check Google indexing | This service includes:
- **Check for and report on the following for 1 site:
- Confirm WordPress is not blocking search engines from crawling the site
- URL Canonicalization
- Appropriate title pixel length
- Appropriate description length test
- Sitemap
- Robots.txt file
- Home page image descriptions
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| Performance report for WordPress | This service includes:
- Check for and report on the following:
- Website load time
- Number of active and inactive plugins and details about any problematic/conflicting plugins
- Site size
- Number of external scripts
- PHP 7+ Compatibility of plugins and themes
Whenever possible, we will recommend follow-up services to help improve performance |
Optimization
| Optimize WordPress database | This service includes:
- Optimize a WordPress database by removing gaps in the data to reduce its size and potentially speed up the site
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| Optimize images in WordPress | This service includes:
- Reduce the load time of a site by reducing the size of images without affecting their quality
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| Preventing WordPress comment spam | This service includes:
- Install comment spam prevention plugin.
- Add a CAPTCHA
- If you do not have one in mind we will install Akismet
- Modify discussion settings
- Examples:
- Add requested items to comment blocklist
- Disable comments for the entire site
- Disable trackbacks for the entire site
- Disable comments on old posts
- Limit number of links in comments
- Remove all comments, either active or pending upon request
- Disable comments or trackback on individual pages (up to 5)
- Disable external comment requests
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| Remove bulk comments in WordPress | Choose one of the following:
- Remove all comments
- Remove all comments from a specific user
- Remove all comments by unregistered users
- Remove all comments before a certain date
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Maintenance
| Install or activate a theme in WordPress | This service includes:
- Install and activate 1 theme from the WordPress catalog
- Install and activate 1 custom theme
- Install and activate 1 purchased theme
- Remove unwanted themes
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| Update a theme in WordPress | This service includes:
- Update any number of installed themes to the current live release of the theme(s) using the WordPress Dashboard.
- If none are specified, we will update the currently active theme.
- Manually update one theme.
- Example: A new version of a custom theme, which you provide to us.
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| Install or activate a plugin in WordPress | This service includes:
- Install and activate 1 plugin from the WordPress catalog
- Install and activate 1 custom plugin
- Install and activate 1 purchased plugin
- Remove unwanted plugins
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| Update a WordPress plugin | This service includes:
- Update any number of installed plugin(s) to the current live release using WordPress Dashboard
- You must specify which plugin(s) to update.
- Manually update 1 plugin
- Example: A new version of a custom plugin, which you provide to us
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| Update WordPress to a new version | This service includes:
- Update WordPress to the latest available stable version
This service cannot be performed on Managed WordPress hosting
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| Improve WordPress security | This service includes:
- Install and set up the Sucuri plugin, and configure the following:
- Automatically update WordPress to the latest version
- Make the WordPress version private
- Remove WordPress readme file
- Limit login attempts
- Disable theme and plugin editing in WordPress
- Block PHP files in wp-content, wp-includes, and uploads directories
- Disable directory indexing and remote posting
- Disable directory browsing
- Disable xml-rpc
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Management
| Set up WordPress Redirect | This service includes:
- Redirect from HTTP to HTTPS
- Custom Redirect(s)
- You must specify which redirect(s) are needed (up to 5)
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| WordPress config file changes | This service includes:
- Enable a specified PHP module installed on the Hosting (up to 5)
- Modify the value of a PHP setting (up to 5)
- Change upload limit for a WordPress site (PHP setting)
- Change memory limits to reduce timeouts (PHP setting)
- Enable or disable debug mode
- Enable or Disable wp_cache
- Generate WordPress configuration file Authentication Keys
- Remove the FTP prompt when installing or updating a plugin
A php.ini, web.config, or .htaccess file will be edited or created based on the request. |
| Update, activate or reset WordPress permalinks | This service includes:
- Update WordPress permalinks to any of the predefined styles or a custom style
- Diagnose and attempt to fix any permalinks related errors, such as a 404 ‘Page not found’ error.
A web.config or .htaccess file will be edited or created based on the request. |
| Set up Google Analytics | This service includes:
- Link a Google Analytics to a WordPress site.
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| Install a comment system in WordPress | This service includes:
- Install the Disqus comment system plugin, or your preferred plugin
- Instructions provided to import comments from standard WordPress system
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| Unzip a zip file on your hosting account | This service includes:
- Unzip a .zip file to a specified folder on the hosting account
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| Import or export WordPress database | This service includes:
- Import 1 WordPress database from a backup (.sql file) to the specified database
- Export 1 WordPress database, and place the file into the hosting account
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| Move or Copy WordPress files to another folder | This service includes:
- Move WordPress files to another folder
- We will update the site and home URLs to match the new location
- We will update the site and home URLs to match the new location
- Additional services may be required to create a functional copy of your site
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| Install WordPress | This service includes:
- Installing the latest version of WordPress to a designated domain and folder on a hosting account or server with a control panel.
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| Create and activate a child theme in WordPress | This service includes:
- Update up to 5 of the following for a WordPress site:
- Domain
- Database table prefixes
- Replace other information
- “Information” Example: Update the company name, phone number, etc, across all pages and posts
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| Change the domain in WordPress | This service includes:
- Update the domain in WordPress
- Search/Replace of old domain with new domain to ensure functionality
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More Info
Learn which Website Maintenance and Support tasks are not included.
