Why We Don’t Offer Phone Support

Updated June 5, 2025

At Caribonix, we provide dedicated online support through our email and ticketing system. Our support team consists of real, friendly professionals ready to assist you during regular business hours—and even on weekends for urgent matters.

You might wonder why we don’t have a phone number for support. It’s simple: we’ve found that online support allows us to deliver faster, more accurate, and more efficient help.

Here’s why:                                                                                                                                                    

• Better context and visibility:
  Online support lets us instantly access your website, account details, and system logs. So, we can quickly understand and resolve issues.
• Visual communication is key:
  Website support often involves visuals. We may need screenshots, videos, or links to understand what you’re seeing fully, and we can send visual guides back to help walk you through the solution.
• More efficient resolutions:
  Without needing hold times or call transfers, we can focus directly on resolving your questions and getting you back on track.
• Clear records of communication:
  Our system keeps a full history of your previous support requests, ensuring consistency, especially if your case is escalated. That means no need to repeat information or re-explain a problem.

While we don’t offer phone-based support, we are committed to providing responsive, helpful assistance through the channels that allow us to be most effective.

If you need help, contact us—we’re here and happy to assist!